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Winner's Corner

Michele S wins $872,884

"We were ready to retire when the first Major Million symbol hit the 3rd line, then the 2nd - we both watched in anticipation. Then - BOOM, the third one hit and the sirens started flashing. We had just won the Progressive Jackpot! We really doubted if big payouts ever even happened, but now we are living proof that they do - and the feeling is unbelievable! Thank you Lucky Nugget!"



FAQ

Thank you for visiting Lucky Nugget Online Casino. The questions and answers below are designed to help you play our Casino games with ease. If you require any additional information, please contact our Support Team.

Questions: Answers:

How safe and secure is my information with the Casino?

Our Casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption to protect the details of your credit card transactions on the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card numbers in any e-mail correspondence you always have the option to telephone your details through to our Support Team. The Lucky Nugget Online Casino is firmly committed to protecting your private information. Please read our Privacy Policy for details about our security measures.


How do I get started?

In order to start playing at the Casino you will need to have a copy of our FREE Casino software installed on your computer. If you do not yet have a copy of our Casino software, please download it by clicking on the download button at the top of the page. To start playing, click on the Lucky Nugget icon, which is normally saved to your desktop. The download is a basic pack of games, which allows you to start playing online immediately with the option to add on further games you may want to try. When you want to play, connect to the Internet, run the Casino software from your computer and log in to our Casino server with your unique Account Number (which will be given to you) and Password. Once online you will need to deposit more free credits on your Guest account or purchase Real credits with a valid MasterCard or Visa card. Click on the Casino game of your choice and use your available credits to place your bets and add to your winnings. For more information, visit the Getting Started page.


How do I get my Log in and password?

Whether you play at the Lucky Nugget Online Casino for free with a Guest Account or for cash with a Real Account, you need to connect to our Casino server on the Internet. When you have successfully downloaded the software and saved it on your PC, you must click on the Lucky Nugget icon, which is normally saved to your desktop. You will be prompted to complete a registration form and choose your own password. You will subsequently be provided with your account number. Keep this in a safe place, as you will need it every time you wish to play at the Casino. If you forget your Account Number or Password, please contact our Support Team who can call up your details from our database, and issue you with a new password to gain access to your personal account. You can change your password at any stage through the Options section on the start-up screen of the Casino software. For more information, visit our Getting Started page.


Can I open a Real Money Account or play for free as a guest?

You can open either a Real Account, where you play with real money, or a Guest Account, where you play with free money. You will receive a prompt asking you what account you wish to open. Click on the applicable choice and follow the simple instructions. Please remember to keep your password and account number in a safe place. If you want to purchase credits, you will be required to supply a credit card number (only Visa and MasterCards accepted). Our Casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption to protect the details of your credit card transactions on the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card numbers in any e-mail correspondence you always have the option to telephone your details through to our Support Team.


How many accounts may I have?

You may only have one Real Account per household. Please note that all promotions are available only once per person, family, household address, e-mail address, credit card number, and environment where computers are shared (university, fraternity, school, public library, workplace, etc). You may only have one Guest Account per person. You may have both a Real Account and a Guest Account.


Which currency may I use?

You may either register as a US Dollar ($) or Pound Sterling () player. Please note that these are not interchangeable, i.e. if you register as a $player, all purchases, wagers, Cash-Ins and bonuses will be in $and if you register as a player all purchases, wagers, Cash-Ins and bonuses will be in Pounds Sterling.


Which credit cards may I use?

All valid Visa and MasterCards are accepted at the Lucky Nugget Online Casino. Our Casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption to protect the details of your credit card transactions on the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card numbers in any e-mail correspondence you always have the option to telephone your details through to our Support Team. To read more about our purchase options, go to our Banking Page.


Is it legal for me to gamble online?

Play at Lucky Nugget Online Casino is available only to persons older than 21 years of age, or the legal age of majority in their jurisdiction, whichever is greater. Minors are not allowed to play at this online Casino under any circumstances. All play by any ineligible person will be voided, including any winnings accruing to that person. We reserve the right to request proof of age at any stage in order to enforce the prohibition of Casino play by minors. Play at this online Casino is available only to persons resident in jurisdictions where such participation is legal and not prohibited. Please read our Disclaimer for further information.


What age do I need to be to play at the Casino?

Play at Lucky Nugget Online Casino is available only to persons older than 21 years of age, or the legal age of majority in their jurisdiction, whichever is greater. Please read our Disclaimer for further information.


Do you have an Affiliate program?

Yes, Lucky Nugget Online Casino does have an Affiliate program. It is hosted by ReferBack, the affiliate solution that enables you to generate additional income off your website. If you would like to optimize your earnings with minimum effort visit our Affiliates program click here.


How do I contact the Casino?

Lucky Nugget Online Casino has a 24/7 Support Team. Calls from the United States, Canada and United Kingdom are toll-free. Our Support Team's local time is GMT + 2 hours. Please include your own time zone so we can make our return call at a convenient time. To contact our Support Team:

E-mail

Technical: techdesk@luckynugget.com
Account queries: accountsdesk@luckynugget.com
General information: Casinoinfo@luckynugget.com
Affiliates: support@referback.com

Toll-free Numbers

United States of America: 1-888-677-8180
Canada: 1-888-900-3129
United Kingdom: 0-800-328-0843

Other countries: +44-800-328-0843
Please note: this is not a toll-free number.

If you don't live in one of the listed toll-free countries, please e-mail us and include your telephone number and your preferred contact time.

Support is open 24 hours a day, 7 days a week.



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